Last updated: 31st December 2025
Creative Restoration is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, or engage with our services.
This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Creative Restoration is the data controller responsible for your personal data.
Website: https://creativerestoration.org
Contact email: info@creativerestoration.org
If you have any questions about this policy or how your data is handled, you can contact us using the details above.
2. What personal data we collect
We may collect and process the following types of personal data:
- identity and contact data
such as your name and email address - transaction data
including details of products or services purchased and payment confirmations (payment details are processed securely by Stripe; we do not store card details) - technical data
such as IP address, browser type, device information and usage data - communication data
including emails you send us and your preferences for receiving communications
We do not collect or store sensitive personal data (such as health or therapy records).
3. How we collect your data
We collect personal data when you:
- sign up to our mailing list
- purchase a digital course, webinar or workshop
- register for or attend an online event
- contact us by email or via our website
- browse our website (via cookies and analytics)
4. How we use your personal data
We use your data to:
- deliver digital courses, webinars and workshops
- manage bookings, payments and access to content
- communicate with you about your purchases or attendance
- send newsletters, updates and marketing communications (where you have opted in)
- improve our website, services and user experience
- comply with legal and accounting obligations
5. Legal basis for processing your data
Under UK GDPR, we must have a lawful basis for processing your data. We rely on the following:
- contractual necessity
where processing is needed to deliver a product or service you have purchased - consent
where you have opted in to receive marketing emails or newsletters - legitimate interests
to operate, improve and protect our business and website (for example analytics and service improvements) - legal obligation
where we are required to retain data for accounting or regulatory purposes
6. Marketing communications
If you opt in, we may send you emails about Creative Restoration news, events, courses and resources.
We use MailerLite to manage our email communications.
You can:
- unsubscribe at any time using the link in our emails, or
- contact us to update your preferences
We will never sell your data or send spam.
7. Third-party service providers
We use trusted third-party services to operate our business. These providers only process personal data on our instructions and are required to keep it secure.
These include:
- Stripe – payment processing
- MailerLite – email marketing and communications
- Zoom – delivery of live online workshops and webinars
- Podia and Captivate – hosting digital courses and on-demand content
- website hosting and analytics providers
Some providers may process data outside the UK. Where this occurs, appropriate safeguards (such as standard contractual clauses) are in place.
8. Cookies and analytics
Our website uses cookies to improve functionality and understand how visitors use the site.
Cookies may collect:
- IP address
- browser and device information
- pages visited and time spent on the site
You can control or disable cookies via your browser settings. For more information, see our Cookies section on the website.
9. How long we keep your data
We retain personal data only for as long as necessary:
- purchase and transaction records: retained for accounting and legal purposes
- email marketing data: retained until you unsubscribe
- course and event access data: retained for the duration of access plus a reasonable period afterwards
- enquiries and correspondence: retained for administrative purposes
Data is securely deleted when no longer required.
10. Your data protection rights
Under UK GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- object to or restrict processing
- request data portability
- withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, please contact us using the details above.
We aim to respond within one month.
11. Complaints
If you are unhappy with how your data is handled, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Helpline: 0303 123 1113
12. Data security
We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.
13. Children’s data
Creative Restoration services are not directed at children under 16. We do not knowingly collect personal data from children.
14. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date shown at the top.
